Ethical Policy

We take our ethics and those of our Associates seriously!

The property world is a difficult one to navigate. Distrust is widespread and in some cases justified. We are committed to acting to the highest ethical standards and wish to earn and retain your trust.

Some things you can expect from us and our Associates!

Telling you directly if they believe that it is not in your best interests to accept an offer.

Giving you the highest possible offer that creates a win-win situation

Being flexible to accommodate your needs

Being honest about the cash offer that is necessarily below the market value

Not charging you any fees, including for the valuation

Working on your behalf with creditors

Keeping you involved throughout the process

Completing on the date agreed (subject to the performance of your solicitor)

If you have any suspicion that one of our Associates has not acted according to our ethical principles, please do not hesitate to tell me, Paul Young, personally. (Phone 01732 750364) I will be pleased to investigate and try to remedy any short comings.

Privacy Policy

Faster Home Sales has a nationwide network of property professionals as Associates who buy houses quickly and some other professionals such as solicitors. We may collect information from you on our web sites. However, it is our policy to use this information only internally within our organisation. We are not going to pass your information to third parties other than to our Associates and other professsionals. They conform to our company’s ethics and standards.

The only information we may store is that which you enter yourself into a form, or give on the phone, together with the details of the source that has referred you to our website. We do not use computer cookies on this website.

Environmental Policy

We make the following commitment to reduce the effect of our own activities and those of others on the environment.

"In all our activities we will continuously strive to reduce the impact that we and others make on the environment"

In order to work towards this commitment, we will:

Meet all the regulatory and consent requirements relevant to our business.

Use raw materials carefully, considering local purchasing and the use of recycled and bio-degradable materials where appropriate.

Reduce our energy consumption through measures such as increased energy efficiency particularly in heating fuel and electricity usage and vehicle fuel efficiency.

Create less waste through waste reduction by reuse and recycling of material.

Manage our premises in an environmentally sensitive manner.

By promoting the environmentally sound use of resources through our website, literature and advocacy both in relation to toner cartridge use and in other associated areas.

Join in partnership with others in promoting care for the environment.

Ensure that our staff frequently review these issues in the day to day running of our business.

Data Security Policy

It is our policy to treat your private data with the same degree of security with which we treat our own private data. All employees are required to sign non-disclosure agreements. We store credit card details given to us by customers only for as long as needed to process the transaction. Credit card details entered directly to our web forms are on the secure server of our card handlers Sage Pay (formerly Protx) and are never seen by us.

Communications Policy

Our preferred method of doing business is through our web site and by email. These are efficient modern means of communicating and generally save both you and us time. We have tried to provide as much information as we can on this web site. Please have a look to see whether your questions are answered on our "frequently asked questions" or other pages if possible before emailing or phoning us.


Ask a question!

If you have any questions about our policies or performance, then please contact me directly by phone, email or letter.

Paul Young - Managing Director

Smith & Young Sales Ltd trading as Faster Home Sales